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536 Store Reviews -
0 1 2 3 4 (4,3/5)
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0 1 2 3 4 (322)
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omar N
Excellent company to do business with. At first I was scared to do business with this company but I'm glad I did because they are professionals.
Total Rating: 0 1 2 3 4
Posted by omar N, Usa 0 1 2 3 4 (5/5) 
30/01/2025
Gianfranco F
Buongiorno, il giorno 27 Novembre avevo effetto un' ordine d cellulare One plus 13,il giorno seguente ho mandato un email d annullamento x ripensamento, visto che sul sito riporta che dopo 14 giorni dovrei essere rimborsato dei miei 848,66 euro è già trascorso più di un mese ma non ho ancora ricevuto nulla. Grazie
Administrator:
Grazie per il tuo messaggio. Abbiamo notato che hai effettuato un ordine per un cellulare OnePlus il 27 novembre, ma hai richiesto l'annullamento il giorno successivo. Purtroppo, non siamo riusciti a fermare la spedizione in tempo. Quando un ordine è già stato inviato al nostro fornitore, la cancellazione potrebbe non essere sempre possibile.

Ti ricordiamo che è sempre possibile restituire il prodotto entro 14 giorni dal ricevimento. Riguardo al rimborso, la nostra politica prevede un massimo di 14 giorni per l'elaborazione. Se il processo ha superato questo termine, ti invitiamo a inviare i dettagli a **shop@bludiode.com** così possiamo verificare la situazione.

A proposito, hai già effettuato ordini per 3 dispositivi in passato, annullandoli tutti. Ti invitiamo gentilmente a riflettere meglio prima di confermare un acquisto per evitare disagi futuri.

Grazie per la tua comprensione e ti auguriamo una buona giornata!

Distinti saluti,
Il team Bludiode
Total Rating: 0 1 2 3 4
Posted by Gianfranco F, Italia 0 1 2 3 4 (1/5) 
30/12/2024
Tian C
Item took a bit time to arrive but all good.
Total Rating: 0 1 2 3 4
Posted by Tian C, USA 0 1 2 3 4 (5/5) 
27/12/2024
Matea
I have never left a negative review before, but this company definitely deserves really bad review.
I ordered a phone in May. Although it stated that the product would be delivered in about twenty days, two months later I was still sending emails to check on its status. Two months after placing the order, I received an email informing me that they didn’t even have the phone I had paid for and that I could choose another one instead. A few days later, they supposedly found the phone I had ordered and claimed to have shipped it.
Another two months passed, and in September, the package arrived at customs, even though I had canceled the order. They then recommended that I accept the phone because they would charge me for delivery costs. Since I had already bought another phone during the five months I waited for the order, it made no sense to accept it.
And now, two months later, in November, after several emails and after the 14-day refund period had passed, they refunded only a third of the amount. They took nearly €300 for costs without providing any justification, citing their terms and conditions, which, imagine, state that delivery charges are possible. For a phone costing €850, nearly €300 for delivery.
Besides waiting for 6 months and being charged extra uncovered costs, I would add that some of the customer service representatives who responded to emails were not very polite, which contributed to the overall impression that I wouldn’t give even a single star.
Administrator:
Hello,

Your review paints quite the epic saga! Let’s clarify a few key points for readers who might get swept up in the drama:

1. Delivery Timeline: Our estimated delivery dates are clearly mentioned on the product page, order confirmation email, and your account. While we aim for timely delivery, occasional delays can occur with imported goods. It seems you missed our updates, but we assure you, they were sent automatically.

2. Cancellation Fees: Our Returns and Refunds Policy, which you agreed to before purchase, clearly explains that in cases of order cancellations not caused by us, actual fees incurred (like initial and return shipping) are non-refundable. Shipping parcels across continents isn't free, unfortunately. This is standard practice and fully compliant with UK law.

3. The Choice: When your parcel reached customs, we informed you about the return shipping costs and recommended accepting it. Ironically, paying the local tax might have been less expensive than the return costs you incurred.

4. Refund: Regarding the refund, you received it as per our policies—minus the transaction costs we explicitly disclose. Everything is detailed in our policy and was reiterated during our correspondence.

It’s understandable to feel frustrated, but let’s be honest: waiting months, canceling mid-process, and expecting free returns for international shipping might be stretching expectations. If you still have questions or need assistance, feel free to contact us at shop@bludiode.com.

Best regards,
Bludiode Team
Total Rating: 0 1 2 3 4
Posted by Matea 0 1 2 3 4 (1/5) 
30/11/2024
Richard G
The phone arrived after two months but the price was far better than elsewhere
Total Rating: 0 1 2 3 4
Posted by Richard G, Slovakia 0 1 2 3 4 (4/5) 
26/11/2024
Artur Siebert
Basically I can say that all is well and the company is 100% reliable and try to take care of the customer. But it seems the orders are taking more and more time. 5 weeks, 7 weeks, now 8weeks +. If you can wait 1-2 months. This shop is highly recommendet. I saved roughly 800 euro.
Posted by Artur Siebert 0 1 2 3 4 (5/5) 
09/11/2024
Ekaterina
A long time between sending the order and the delivery, about a month.
Posted by Ekaterina 0 1 2 3 4 (3/5) 
08/11/2024
Richard Gecler
It took 2 months till i got the phone
Posted by Richard Gecler 0 1 2 3 4 (3/5) 
07/11/2024
Gvb V
I can't buy it won't let me
Administrator:
Hello,

It seems like our website decided to play hard-to-get with your order! Sometimes our anti-fraud system gets a little overzealous and blocks transactions that are perfectly legitimate. To fix this, try creating a new account, avoid using a VPN, and place the order from a computer instead of a smartphone. That usually does the trick!

If the website still refuses to cooperate, please email us at shop@bludiode.com, and we’ll help you sort it out. After all, we can’t let technology ruin the start of your Bludiode journey!

Best regards,
Bludiode Team ?
Total Rating: 0 1 2 3 4
Posted by Gvb V 0 1 2 3 4 (1/5) 
05/11/2024
Isaacson D
I ordered a phone almost one month ago and after 3 weeks I was told it is out of stock I don’t know how long it will take before I get my phone it is not so good its annoying
Administrator:
Hello,

We understand that waiting for a phone can feel like waiting for your pizza delivery on a very hungry evening—every minute seems longer! But the good news is that your phone has already been delivered as of November 27. ?

We hope you're now enjoying your new device and appreciating the great price and global version that only Bludiode can deliver. If you need help setting it up or have any questions, feel free to email us at shop@bludiode.com.

Thank you for your patience and for choosing Bludiode. Sometimes good things really are worth the wait!

Best regards,
Bludiode Team ?
Total Rating: 0 1 2 3 4
Posted by Isaacson D 0 1 2 3 4 (1/5) 
05/11/2024
Robin H
Hi guys Many Thanks to you and Jacek, for ensuring safe delivery of my phone which I now have.

Me and Jacek had thought it would have been the black colour one being shipped but it actually turned out to be the Orange one, the colour I wanted. ?

Many Thanks to the supplier too and happy seasons ahead.

I will order another device again soon for a family member also shipped quite fast. ?
Total Rating: 0 1 2 3 4
Posted by Robin H, Europe 0 1 2 3 4 (5/5) 
24/10/2024
Miguel Angel Furgiuele
The product arrived well, the contact was not bad but I give it four stars because it took 2 months to arrive and at one point if I had not asked what was happening, I would not have found out that I was about to cancel it because they could not load the global ROM.
Administrator:
Thank you for your feedback and for choosing Bludiode. We're glad to hear that your product arrived in good condition and that you were satisfied with our communication. However, we apologize for the delay and the inconvenience you experienced regarding the global ROM and the delivery time. We understand how important timely updates are and will work on improving our communication to prevent any uncertainty in the future. As our products can offer savings of up to 20-30% compared to local competition, the waiting time might be a bit longer, but we believe the discount makes it worthwhile. If you have any further questions or need assistance, please feel free to reach out to us at shop@bludiode.com. We're here to help!
Posted by Miguel Angel Furgiuele 0 1 2 3 4 (4/5) 
01/10/2024
Art Man
To make it possible to buy something from somewhere far far away when others cannot do that is already a great things to do. So, thanks for that! Great job!
Administrator:
Hello, Thank you so much for your positive review! We're thrilled to hear that you appreciate our efforts to make products accessible from afar. It's fantastic to know that our service has made a difference for you. We're committed to providing excellent service and quality products, and we're here to help with anything else you might need. If you have any questions or need further assistance, please don't hesitate to reach out to us at shop@bludiode.com. Thanks again for your kind words! Best regards, The Bludiode Team
Posted by Art Man 0 1 2 3 4 (4/5) 
29/08/2024
Samer Saad Gabriel
I can see a lot of bad reviews here and I know from a customer POV, we tend to leave reviews when something is not going as expected, for the most part. So here I am telling you about my own positive experience. I have made 2 different orders before at different dates, everything went fine, one order came 2-3 days later than it said on the website but that's ok. Products worked fine, original of course, nothing shady. I've made another order yesterday, a Vivo X100 Ultra 512GB Grey and like previous orders it will be shipped to Italy. I hope this comes without any issues, just like the ones before. I will keep you updated
Administrator:
Hello, Thank you so much for sharing your positive experience with us! We truly appreciate your understanding and patience with the slight delay on your previous order. We're thrilled to hear that the products you've received have met your expectations and that you've found them to be authentic and in excellent working condition. Regarding your recent order for the Vivo X100 Ultra 512GB Grey, we assure you that we will do our best to ensure a smooth and timely delivery. Please keep an eye on the updates sent to your email as we progress with your order. Should you have any questions or need further assistance, feel free to reach out to us at shop@bludiode.com. Your satisfaction is our priority, and we're here to help. Thank you for your continued trust in Bludiode! Best regards, The Bludiode Team
Posted by Samer Saad Gabriel 0 1 2 3 4 (5/5) 
28/08/2024
Customer
Was really easy to deal with had no problems with the issue that I needed fix customer service was great!
Administrator:
Dear Customer, Thank you so much for taking the time to leave us this exceptional review. We're glad to hear that you found our customer service excellent and your issue was resolved with no problems. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional customer service. Should you need any further assistance, don't hesitate to reach out to us at shop@bludiode.com. Best regards, Your Bludiode Team
Posted by Customer 0 1 2 3 4 (5/5) 
22/07/2024